Shipping policy

Order failed to deliver

If the carrier isn’t able to deliver the items because of the wrong address, or if the package was unclaimed by your customer, it’ll be returned to the default return address. This is normally the facility that sent the items out. When that happens, you’ll get an email from us stating the problem so you can resolve it.

How to minimize carrier returns

In most cases, orders are sent back because customers provide an address that’s incorrect, incomplete or illegible. To minimize problems with addresses. Therefore, please insure all your information is correct upon checkout.

Damaged & Mislabeled items

We we pride ourselves on unparalleled product quality. That’s why all our orders go through a 3-step quality check before we ship them out. However, if a damaged or mislabeled item was accidentally let through our quality control, or was damaged during shipment, we take full responsibility and provide a free replacement.